Privacy Policy for DRT Prashanth hospital

Last updated: 20 July 2026

This Privacy Policy applies to the mobile application “DRT Prashanth hospital” (Android package: com.drtmobile), published on Google Play under the developer account DRT Prashanth hospital.

This app is operated by Prashanth Fertility Research Centre. By using the DRT Prashanth hospital mobile app, we agree to the collection and use of information as described in this Privacy Policy.

1. Who this policy covers

This policy covers users of the DRT Prashanth hospital mobile application used for hospital field operations such as doctor visits, engagement tracking, claims/reimbursements, and related staff workflows.

2. Information we collect

Depending on how you use the app, we may collect:

Account and profile information

  • Login credentials (such as username/email and password)
  • Name and profile details
  • Profile photo (if you upload one)
  • Contact details linked to your staff/account profile

Location information

  • Precise location (GPS), when you grant permission
  • Used for visit engagement checks, tagging doctor locations, and related field-work features

Photos and media

  • Photos you choose from the camera or gallery (for example profile picture or claim/reimbursement proof)
  • We do not scan your full photo library; the app uses the system photo picker/camera when you select a photo

Device and usage information

  • Device type, OS version, app version
  • Crash/diagnostic and usage data
  • Push notification token (device token used to deliver notifications)

Business / operational data you enter in the app

  • Visit and doctor-related information
  • Claims / reimbursement details and uploaded documents
  • Other work data you submit through the app

3. How we use your information

We use the information to:

  • Authenticate users and manage accounts
  • Enable visit workflows and location-based verification
  • Process claims/reimbursements and supporting documents
  • Update profile information and profile pictures
  • Send push notifications related to app activity
  • Improve app stability, security, and performance
  • Comply with legal or operational requirements

We do not sell your personal information.

4. Permissions the app may request

PermissionPurpose
LocationVisit engagement verification and location tagging
CameraCapture photos for profile or claims
Photos / media access via system pickerSelect images you choose to upload
NotificationsSend operational alerts and updates
InternetConnect to our servers

You can revoke permissions in your device settings. Some features may stop working if required permissions are denied.

5. How we share information

We may share information only as needed with:

  • Our internal hospital / operations teams
  • Service providers that help us run the app (for example cloud hosting, analytics, and Firebase Cloud Messaging for push notifications)
  • Authorities when required by law

We do not share your data with advertisers for advertising ID–based ads.

6. Data storage and security

Your information is transmitted over the internet to our servers and stored using reasonable technical and organizational safeguards. No method of transmission or storage is 100% secure.

7. Data retention

We retain personal and operational data only as long as needed for the purposes above, including account management, operational records, legal obligations, and dispute resolution. When data is no longer required, we delete or anonymize it where reasonably possible.

8. Your rights

Subject to applicable law, you may request to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your personal data (where legally permitted)
  • Withdraw consent for optional permissions (location, camera, notifications)

You can update some profile information in the app. For other requests, contact us using the details below.

9. Children's privacy

This app is intended for authorized hospital staff and business users. It is not directed to children under 18, and we do not knowingly collect personal data from children.

10. Third-party services

The app may use third-party services such as:

  • Google Firebase (for push notifications and related app services)
  • Cloud/storage providers used to host uploaded files

These services process data only as needed to provide their functionality and under their own privacy terms.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when changes are published. Continued use of the app after updates means you accept the revised policy.

12. Contact us

If you have questions about this Privacy Policy or your data, contact: